ARCADIS (NYSE EURONEXT: ARCAD), the international consultancy, design, engineering and management services company, announced today that Malcolm Pirnie, the water division of ARCADIS, has been selected to support Veolia Water for managing the water sector in the country of Oman.
"We are leveraging our U.S. utility management experience through Veolia Water, a leading global water operator, to transfer technology and management best practices to PAEW. Malcolm Pirnie's understanding of public utilities, local culture, coupled with Veolia's service delivery framework has positioned our team to provide the best value for our newly created client organization," stated Mohsen Mortada, Manager for Malcolm Pirnie in Oman. "This project is a key step for PAEW to achieve its goals in the areas of customer service, staff development, utility performance and environmental stewardship, and will positively affect quality of life for its customers throughout the country of Oman."
Specific responsibilities under the contract include a comprehensive analysis of PAEW's current information and communication technologies (ICT) systems; implementation of new ICT systems for customer service management, performance monitoring and asset management; and development of operations manuals and procedures.