Residents across Balfour Beatty Communities’ Navy Southeast housing portfolio recently participated in a national customer satisfaction survey and responded with positive comments and high scores that garnered Balfour Beatty Communities the prestigious 2013 Multifamily Real Estate Award for Customer Service Excellence at 22 properties. Also known as the CEL & Associates “A List” award, it recognizes the industry best as it relates to customer service within multifamily property management.
As part of the survey, residents within the BBC-managed Navy Southeast housing portfolio graded the company on everything from leasing and operations, to housing unit features, appearance and condition, as well as quality of maintenance, resolution response time, resident communications, and other important service criteria.
Balfour Beatty Communities earned a total of 22 awards—including seven ‘Platinum’ awards for the highest level of resident satisfaction—for properties across the Navy Southeast portfolio, including housing communities at Naval Air Station Joint Reserve Base Fort Worth (TX), Naval Air Station Key West (FL), Naval Air Station Meridian (MS), Naval Air Station Pensacola (FL), Naval Air Station Whiting Field (FL), Naval Construction Battalion Center Gulfport (MS), Naval Submarine Base Kings Bay (GA), Naval Support Activity Panama City (FL), Naval Support Unit Saratoga Springs (FL), and Naval Weapons Station Charleston (SC).
“The A List Award is so important to us because superior customer service is our passion and a true competitive advantage for our company,” said Balfour Beatty Communities President Chris Williams. “Our residents have a choice about where they live and we care deeply about their feedback, suggestions and—ultimately—the quality of their experience living with us.”
The National Multifamily Customer Service Award was created in 1997 by CEL & Associates, Inc. to recognize companies whose management performance and commitment to the highest level and quality of customer service are considered to be the best in the industry. CEL is the largest independent surveyor of customer opinions in the real estate industry and conducts more than 2,500,000 customer surveys annually to establish service and performance benchmarks used throughout the U.S.
About Balfour Beatty Communities
Balfour Beatty Communities, LLC is a diversified real estate services company delivering development, design, financing, construction, renovation, property and facilities management services in the multifamily, student and military housing sectors. A leader in the industry, Balfour Beatty Communities has more than 48,000 residential units and $5.5 billion in real estate assets under management and has developed or renovated more than 27,000 units with a total value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour Beatty Communities has more than 1,200 employees and is a subsidiary of Balfour Beatty Investments, Inc.
Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in professional services, construction services, support services, and infrastructure investment, with more than $12 billion in annual revenues.
Source: http://www.balfourbeattycommunities.com/