Autodesk, Inc., a world leader in 2D and 3D design, engineering and entertainment software for the manufacturing, building and construction, and media and entertainment markets, and FM:Systems, a leading provider of integrated workplace management systems (IWMS) and computer-aided facility management (CAFM) software, have joined together to ensure continued customer support for Autodesk FMDesktop software users.
In keeping with Autodesk’s commitment to provide customers the best solutions, Autodesk will transition Autodesk FMDesktop customer support to FM:Systems. Under the terms of the agreement FM:Systems will provide Autodesk FMDesktop customers with extended support as well as an option to migrate to the firm’s FM:Interact Workplace Management Suite. In addition, FM:Systems has joined the Autodesk Preferred Industry Partner Program, a program that recognizes select third-party software developers for their innovative, industry-focused solutions.
“As a long-time member of the Autodesk Developer Network, FM:Systems was the natural choice to help us extend the value of BIM into the facilities management arena, and to provide our customers with continued support,” said Jim Lynch, vice president of Autodesk BIM Product Line Group. “Contractors and building owners are telling us that they want to take advantage of the valuable data in BIM for facilities management. We are excited to partner with FM:Systems to deliver this value.”
Building upon a shared goal to bring the benefits of BIM to the operations phases of a building’s lifecycle, the two companies will now work together to integrate BIM data from Autodesk software products, such as Autodesk Revit Architecture, with FM:Systems’ facilities software to support enhanced building operation and maintenance.
The FM:Interact Workplace Management Suite offers an integrated set of powerful web-based workplace management products designed to assist facilities and real estate professionals improve planning, manage performance and streamline processes. FM:Interact provides the space management, occupancy management and facility maintenance offered by Autodesk FMDesktop, and offers additional capabilities such as real estate portfolio management, lease administration, project management, move management and strategic planning.
“We are committed to supporting Autodesk FMDesktop customers,” said Michael Schley, IFMA Fellow and CEO, FM:Systems. “With a 93 percent customer satisfaction track record for our support desk team, and products that make the most of design and construction data, we’re confident Autodesk FMDesktop users will find FM:Systems a great resource for their immediate and long-term needs.”
“FM:Systems’ focus on customer success has always impressed the facilities team at The MathWorks,” said Bob Donahue, facilities planning manager of The MathWorks. “The initial roll out of our system was surprisingly fast, technical support has been excellent, and we appreciate having a voice in the ongoing direction of the products.”