Apr 18 2005
Many people dread calling their insurance company or contacting a local company to make emergency repairs. When will they arrive, will they know why they are there, will they have the right materials, how long will it take to authorise the work? Wolverhampton company, Impact Applications, claims that ‘cowboy builders’ will be a thing of the past with their award-winning operations management software, Impact:Response. They are challenging Midlands maintenance companies to find out more about the latest mobile service technology at a workshop in Birmingham on 21 April 2005.
The workshop will offer senior managers the chance to find out what mobile workforce management technology is all about, what mobile devices, software and communications are required, and hear more about the benefits one local property maintenance company is already seeing from this technology.
The event is being held at iCentrum, Aston Science Park, and will feature guest speakers from some of the leading vendors and experts in the property maintenance, construction and mobile workforce technology industries, including Orange, Symbol Technologies, Psion Teklogix, the Construction Opportunities for Mobile IT project and the Direct Works Forum.
Keith Simpson – Chair of the Direct Works Forum said ‘The challenge to increase efficiency in the property maintenance sector has never been greater with Central Government vigorously driving the agenda. The establishment of Joint Procurement Clubs and the introduction of new and innovative mobile technology are the two major areas where further savings can be secured. This workshop will show both public and private companies exactly how mobile workforce management technology can transform both customer satisfaction and the efficiency of service delivery.’
Wolverhampton-based Response Maintenance & Building Services have been using this technology for two years and Managing Director, Andy Cornaby, has nothing but praise for his mobile solution. “Since starting to use the technology in 2003, we have improved our emergency response times by 25%, increased the efficiency of our tradesmen by 15%, and slashed administrative overheads by 20% - representing a saving of over £250,000. Impact:Response is offering us a major competitive advantage by enabling us to deliver industry-leading response times for insurance companies, social housing and private landlords.”
For more details on the Birmingham workshop, and how to register, or for additional information on Impact:Response, contact Impact Applications on freephone 0800 031 9040.
Posted April 19th 2005