May 3 2010
eMOBUS provides mobility management services and software that enable clients to slash direct carrier billing costs by 15% - 40% within 60 days. Beyond creating the initial cost savings, the EMM(TM) platform serves as a middleware that protects the optimal cost configurations as administrators procure orders or process move/add/changes/disconnects to their cellular accounts.
The solution gives organizations more control of their cellular environment while automating the administrative maintenance. Offered as a hosted ticketing system, eMOBUS manages the entire mobility management lifecycle so clients can focus on their core competencies.
By turning to eMOBUS, Allen Engineering is now realizing the benefits of a business-class service relationship accessible via a web-browser -- all for less than what the company was originally paying their cellular carriers. Allen Engineering believes it costs more to employ a Telecom Manager and a TEM tool than it would to outsource mobility management.
After a thorough evaluation of various TEMs, Allen Engineering selected eMOBUS. When asked about TEMs, Brian St. George, IT Director, answered, "They all seemed like a database for recording transactions with the carriers, it was a double booking process. I did not see the point in referring to the database for advice, processing the transaction with the carriers, then updating the database." That is not the end of it when it comes to TEMs. It requires another set of steps in auditing the MACD requests. Precious hours are wasted, trying to sort out the billing discrepancies each month. Additionally, once the error is "supposedly" corrected, TEM users need to wait another month to make sure the error corrections were implemented. This break/fix model usually results in a series of compounding errors, making it even more challenging to obtain the accurate bill credits. It is a never ending month-in, month-out burden. "We don't need more software," exclaimed Brian. "We just want the problem fixed."
Allen Engineering found exactly what they were looking for in eMOBUS, which provided the company with 24% direct bill savings and completely deployed in two weeks, at a fraction of the price of a large TEM system. "eMOBUS gives power and flexibility at a price that makes sense - their fees are incorporated into the savings," said Brian. "And it gives us room to grow and change, knowing that we can lean on eMOBUS for all our cellular needs."
Source: http://www.allenec.com/